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Fueled by Us!
Phalanx hopes to provide an opportunity for a successful career in logistics for those who desire to work close to their home community of Northeast Ohio. Whether you have years of experience, are changing your career, or are a recent grad just getting started, there is a seat for you at Phalanx.
Since the inception of Phalanx Logistics Solutions in 2005, the goal of creating a unique logistics model that can offer the best to employees, carriers, and customers has been our top priority exemplified by our “Driven for You, Fueled by Us” initiative.
Open Positions
Logistics Solutions SpecialistExpand
Position Summary
The Logistics Solutions Specialist will execute on the Customer Operations and Carrier Sales components of the business. The Logistics Solutions Specialist role is a key component of a customer-centric FireTeam and focuses on the execution of our Customers’ logistics needs of sourcing and booking freight while exceeding their expectations through the display of our Core Values. This position will also provide operational prowess for the Customer while cultivating and enhancing Carrier relationships to meet the expectation of our offering.
Primary Job Duties
- Source and book available freight for own FireTeam and entire office/Team
- Execute Customer Operations process within FireTeam in accordance with Customer SOPs
- Drive, operationally, the logistical success for Customers, Carriers, and FireTeam
- Work within TMS to ensure operational processing of Customer movements is managed
- Provide proactive and detailed communication on Customer and Loads to Carriers & FireTeam
- Book customer freight through negotiation, with market awareness through Sales and Procurement attributes
- Effectively and strategically call on our Carrier network to cover freight
- Optimize Carrier Relationships to ensure ideal and efficient coverage
- Develop and build relationships with our vast Carrier network to increase partnerships
- Ensure all Carriers meet and exceed compliance required prior to booking
- Identify opportunities to further penetrate current Carriers
- Develop new carrier relationships to strategically support Customers & FireTeam
- Qualify carriers based on modes of transportation, size and regions traveled
- Effectively communicate new carrier characteristics to FireTeam
- Dispatch freight for own FireTeam and entire office/Team via TMS
- Responsible for Carrier business reviews with support from FireTeam Lead and Squad Lead
- Knowledge of EDI processes for accepting tenders and updating customer websites
- Knowledge of TMS to ensure customer requirements, contracts and pricing support are included in the system
- Achieve weekly and monthly KPIs related to Customer Operations
- Other duties as assigned by FireTeam Lead
Primary Skills Needed
- Great teamwork, communication, and organizational skills
- Strong Analytical, problem solving, and process driving attributes
- General awareness of Sales and Procurement methods
- Ability to follow both Operations and Acct Management SOPs where applicable
- Possess a Team Player mentality
- once trained
- Ability to manage and be energized by a fast-paced work environment
Measures of Success
- Achieve monthly, quarterly, and yearly KPIs
- Add value to Customer, Carrier, and FireTeam
Benefits & Perks
Medical, Dental, and Vision Insurance
401K Retirement Savings Plan
Competitive Compensation
Profit Sharing
Employee Referral Bonus Program
Professional Development
Casual Dress Code
We’re Looking for Talent
You are the driver of our vision, our differentiator, and our top investment. We leverage this investment in our people, our process, and technology to enable us to offer superior supply chain solutions to our partners.